Returns & Exchanges

Returns: 

We appreciate your business and we want you to be completely satisfied with your purchase. All returns must be made within 14 days of  original shipment date. *With the exception of apparel & shoes*

ALL APPAREL IS FINAL SALE AT THIS TIME. *No returns or exchanges*

SHOES: Shoe returns must be mailed back to us within 7 days days of original shipment date. They must be unworn, with tags still intact, in their original packaging.

OTHER RETURNS: Only store credit will be given. Store credit will be issued in the form of a gift card. The gift card may be used for future purchases and does not expire.

Please note: All sale items and any purchases made with a coupon code are FINAL SALE and not eligible for return. 

Exchanges: 

Because of the rate at which items sell out, we do not offer online exchanges. If you want to exchange an item, we recommend placing a new order for the correct item and returning the original item. You will still receive store credit for the original item once we receive it.

Damages: 

Claims for damaged or faulty items must be reported within 48 hours of receiving your items to ensure proper credit. Please email a picture of the damaged item and your order number to hello@lilyjanecolumbia.com and our team will assist you further. 

If you have any questions about returns or exchanges, please email hello@lilyjanecolumbia.com and we'll get back to you as soon as possible!