Returns

We appreciate your business and we want you to be completely satisfied with your purchase. All returns must be made within 14 days of  original shipment date. *With the exception of apparel & shoes*

ALL APPAREL IS FINAL SALE AT THIS TIME. *No returns or exchanges*

SHOES: Shoe returns must be mailed back to us within 7 days days of original shipment date. They must be unworn, with tags still intact, in their original packaging.

OTHER RETURNS: Only store credit will be given. Store credit will be issued in the form of a gift card. The gift card may be used for future purchases and does not expire.

Please note: All sale items and any purchases made with a coupon code are FINAL SALE and not eligible for return. 

Exchanges

Because of the rate at which items sell out, we do not offer online exchanges. If you want to exchange an item, we recommend placing a new order for the correct item and returning the original item. You will still receive store credit for the original item once we receive it.

Damages: 

Claims for damaged or faulty items must be reported within 48 hours of receiving your items to ensure proper credit. Please email a picture of the damaged item and your order number to hello@lilyjanecolumbia.com and our team will assist you further. 

If you have any questions about returns or exchanges, please email hello@lilyjanecolumbia.com and we'll get back to you as soon as possible!